8x8 X-Series Communications Platform
The 8x8 X Series is the first-of-its-kind Experience Communications as a Service (XCaaS) platform that unifies voice, video, chat and contact centre.
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What is 8x8 X-Series?
8×8 are a global provider of secure, cloud-based, unified communications and contact centre solutions. The X Series brings the experience of both your teams and your customers together within one intuitive platform. It unifies the best of voice, video, chat, contact centre analytics and APIs for everyday business apps, for superior communication that meets the needs of your people and your customers.
A powerful alternative to traditional on-premise office phone systems that rely on outdated technology and provide very basic features, the 8×8 X Series, boasts a wealth of features that fuel productivity and collaboration from anywhere. All licence types include soft client for desktop and mobile, so whether your team are working from the office, on-the-go or from home they have access to high quality communication and collaboration options.
Harness your business capabilities
However large or small your business, 8×8’s scalable platform grows with you. Adding and removing users from your system, as needed, is quick and easy, enabling your team to have the tools they need as soon as they join your ranks. No lengthy installation processes and no waiting around for hardware.
Work your way, with a range of integration opportunities for your business critical applications and CRM systems that boost productivity, provide vital insights to help you make better decisions that benefit your customers’ journey with you and provide a tailored experience for each of your employees. Everyone in your team is empowered with everything they need to get the job done and impress your customers.
One platform, one experience...
Want to find out how 8x8 can benefit your business? Check out our video to find out how 8x8's XCaaS solution ensures the best experience for customers, partners, and employees across your company, with all your communication and collaboration tools at your finger tips.
Key Features
Bringing the experience of your customers and team together for the best productivity, engagement and collaboration.
Cloud-based solution that allows rapid deployment
Unlike traditional PBX telephony, there's no wiring or drawn-out installation periods to hold you back. Once your solution is connected to your internet connection, you're good to go.
Access anytime, anywhere
Soft client is included as standard, enabling your team to access essential communication and collaboration features through the desktop and mobile apps, web browser or desk phone.
A full reporting suite for UCaaS
Gain a wealth of data and insights that enable you to monitor, assess and improve your communication, provide training where necessary and optimise every step of a customer's journey with your business.
A range of integration opportunities
Your team have everything they need to get the job done through the integration of your business applications and CRM platforms.
Business Benefits
Scalability
Easily add or remove users as required.
Collaboration
Connect to your existing business and CRM applications.
Simple Management
Manage & monitor from one admin interface.
Remote Working
Soft client for desktop & mobile - contact centre is URL-based.
Reliable
Guaranteed 99.999% financially-backed SLA for all communications - worldwide, 24 hour support.
Visibility
View which users are available for support, instantly.
Case Study - Chantelle Lighting
Following challenges brought about by the pandemic, Chantelle Lighting, a bespoke decorative lighting manufacturer, were looking for a solution to enable effective communication, both within the office and from home. Watch this short clip to see how 8x8 excelled the way of working for Chantelle Lighting.
Elite Green Certified Partner
As part of our aim to be a sustainable company, we are committed to partnering with brands whose business practices align with this aim. 8x8 are working towards their goal of 100% renewable energy across their data centre partners and have annual environmental reviews. They have a strong recycling campaign where 2019 saw 270 tonnes of mixed-use material recycled, the equivalent of 2411 cars being taken off the road.
Why Choose Us?
Elite are experts in helping businesses collaborate and communicate in a secure, productive, and profitable way, wherever you or your employees are located.
Interested in 8x8 for your business?
Whether you're looking to get the ball rolling with cloud-based, unified communications or contact centre solutions from Elite, our team is here to help! Fill in our contact form and one of our specialists will be in touch.